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Frequently Asked Questions

If your tracking code is not working, copy and paste your tracking number to the following link -> Track Your Package Here

Orders typically take 1-2 business days to process, sometimes even right away.

After your order has been shipped, it generally takes 7-14 business days to arrive.

Send it to the following address for a full refund, please include your name and order # inside the package.

Please keep in mind that we do not pay the shipping costs for international returns!  if you have your order forwarded to a foreign address we are not able to offer free returns from addresses outside of Canada

Duke Carter (JLI TRADING & SERVICES INC.)
5307 Victoria Drive Mailbox #734
Vancouver, BC V5P 3V6

Contact Us

DO YOU HAVE A QUESTION OR WANT AN UPDATE ON YOUR ORDER?

Please fill out the contact form below or send us an email at dukecarterapparel@gmail.com - We are more than happy to help!
 
We respond to most E-mails within 1-2 business days but if you did not receive a response from us, please check your spam bin.
 
If you have any questions about your order, please make sure to include the order number so we can take care of it as fast as possible.

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